Shipping & Returns
If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition* within 28 days of receipt. We will issue a refund upon receipt and examination. Items should wherever possible be returned in their original (or similarly robust) packaging with a completed Returns Form. If you require a different item you will need to place a new order online and return the original item for a refund. If you require a different option of the same item, please return the item including a completed Returns Form requesting the changes and we'll do our best to get one out to you upon receipt. If the new option is unavailable we will refund your order and email to inform you. Return postage charges are non-refundable unless your order was faulty or incorrect.
Please return items to:
Don Barrow Rally
Unit 4 Pool Business Park
Tarvin Chester CH3 8JH
International returns please note: If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains “returned goods” or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive back our products.
Faulty or incorrect items sent from outside the U.K
If you think the item you received is faulty or incorrect, please contact our customer service team by email at info @ Donbarrow.co.uk or by phone on +44(0)1829458283 to book in the faulty/incorrect return. We will then advise and assist you with the return. Please include as many details as possible about the fault. Please allow 4 working days from receipt of a return for us to process a refund or exchange. Once a refund is processed you will receive a confirmation email (the email will be sent to the same email address as your order confirmation). After receiving the confirmation email, please allow a further 5-10 working days for the refund to clear into your account. This time frame is dictated by your bank or card issuer and is outside of our control.
Your refund will be credited to the same card or payment method with which you made your original purchase. If for any reason this is not possible, (e.g. the card has expired) we will contact you to discuss alternatives.
Faulty or incorrect items sent from within the U.K
If the item you received is faulty or not what you originally ordered, please return to the address above. .
Part of order is missing
Regrettably mistakes can happen. If you have received your order and an item is missing, please first check your dispatch note for any indication that the item is being dispatched separately. If the item is not included on the dispatch note, it will be arriving separately. If the item is listed but not present, please email info @ Donbarrow.co.uk quoting your order number and stating the missing item and we will investigate the matter further.
If you are returning a non-faulty item, then the cost of returning the item to us is your responsibility. Please note the item is your responsibility until it reaches us; for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot refund returned items lost in the post.
For more information about returning items to us, please see the information page at donbarrow.co.uk, or email info @ donbarrow.co.uk
* When trying on items of clothing, please ensure that you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.
These terms and conditions shall be construed in accordance with English law and the courts of England OR the jurisdiction in which you are resident or domiciled (at Evocators Group Ltd election) shall have jurisdiction to resolve any disputes between you and Evocators Group Ltd, without regard to any choice of law provisions or private international law. You hereby consent to the exclusive jurisdiction and venue of the Royal Courts of Justice, Strand, London, UK, for any and all disputes relating to the Terms of Service, use of this Web site or any Linked site in the event that Evocators have elected England as the jurisdiction.
Don Barrow Rally is a trading style of Evocators Group Ltd a company registered in England with the registration number 11733028
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Evocators Group Ltd (Evocators). Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Evocators.
None of the above affects you statutory rights under English Law.
Cancelling an order under the Distance Selling Regulations: In accordance with the Distance Selling Regulations, you have 7 working days from the day after you receive the goods to cancel your order.
We will accept confirmation of order cancellation via telephone if your order is submitting and yet to be despatched as well as email or letter. If your order has been despatched, you must write a letter to us to request cancellation, we will not accept any other method of cancellation. The letter can be sent within the parcel of goods being returned. You must include your order number, name and billing address.
We will cancel and refund the order including original postage costs as long as the whole order is returned. You will be refunded within 30 days. We cannot accept cancellation of an order if goods have been made specific for a customer and have been despatched. For example a custom magnifier configuration.
We strongly recommend recorded or signed for delivery so the parcel is insured and trackable as all goods are the customer’s responsibility until they have reached Custom Sailwear. You must take reasonable care of the goods while in your care and they will be returned at customers cost. All goods must be returned within 7 days of the requested cancellation.
All goods should be returned with their original labels and packaging in appropriate wrapping for transit. We will not accept goods returned with postage labels attached to the products or the product packaging. If you do not ensure reasonable care and goods are returned damaged, we may claim against you for breach of this statutory right.
If you fail to return the goods following your cancellation request we may send a courier to you at your expense of £8.49 to collect the goods. This cost will be deducted from your total refund. If you still fail to return goods we can charge you the direct cost of recovery and may claim against you for breach of your statutory duty.
All letters and parcels should be returned to Don Barrow Rally Navigation Cancellations Department, the full address is displayed below. We will not accept cancellations letters or goods send to the returns department.
Don Barrow Rally
Unit 4, Pool Bank Business Park
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available from your Local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.
Please note that since Brexit, items shipped to the EU will be shipped net of VAT and any duties with a Customs invoice attached. VAT and import duties will be payable at the rate defined in the recipient country, and will be payable by the customer at the point of customs entry.
We a currently seeing significant delays on items shipped to the EU and internationally. Please contact us if you wish to use a specific carrier
UK items will be shipped as Royal Mail 1st class (Except Orders over 150 Euro equivalent, that will ship Via UPS)
international orders will ship via Royal Mail International Tracked service and will take 5-7 days subject to customs clearance
free international shipping items will ship via RM international economy and can take up to 20 days.
Orders are usually dispatched on receipt of payment, however 'Custom Build' orders may take up to 21 days for delivery or in the event of items being out of stock or being closed for holidays etc.
Any FREE offers cannot be claimed retrospectively, they must be Claimed with your Order.
Any FREE offers do NOT carry any warranty.
Don Barrow Navigation cannot be held responsible for any address details wrongly given over the telephone or submitted online.
In the event of goods being dispatched to a wrongly given address, Don Barrow cannot replace the order until the original order is returned by the carrier to Don Barrow.
Sent by Royal Mail 'First Class' or equivalent courier
|Rest of the World
Any Countries not listed in
Sent by Air Mail 'International Economy'